FAQs Archive - Reloved Clothing Co.

Q: How do I bring my items to the Store?

A suitcase, washing basket or plastic tub are easy options for the transportation of your items.

Q: Can a Customer negotiate a different price on my items?

No, once you have priced your items, that is the price the customer must pay for it. We will not discount your items unless instructed by you.

Q: What if my clothes go missing or are damaged?

Due to the nature of the retail industry, it is possible that items may get stolen or damaged. A Reloved Clothing Co we take no responsibility in the case of theft, fire, water damage, robbery or damage to your items in store by Customers or any other factor out of our control.

Q: Can I refill my rack as items sell?

Definitely! As you sell your items you are welcome to replace them at anytime during business hours. You can follow your sales on our Zellr app in real time. Please do not exceed your rack limits.

Q: Can Customers try on my items?

Yes, we have a change room in store for customers to try on items.

Q: Does Reloved Clothing Co set the prices?

No, the individual rack renter sets the price for each of their own items.

Q: What time is the Set Up/Pick Up?

You can set up your rack anytime during business hours. The best time is opening time to get the most out of your first rental day. Pick up is an hour prior to closing time on your last day of rental. If you are unable to pick up your unsold clothes on your last day, please let us know ASAP and we can pack your clothes for you. Surcharge for packing and storing clothes is $50 and will be deducted from your profits.